Magento 2 TikTok Integration

A. Navigate to Stores > Configuration > Scommerce TikTok Integration. Enter your App Key, App Secret, Shop ID, and Warehouse ID from your TikTok Shop partner account. Select Sandbox for testing or Production for live trading. Save and test the connection - the module validates credentials automatically.

A. Edit any product in Magento Admin > Catalog > Products. In the TikTok section, set "Is TikTok product?" to "Yes". Ensure required fields (SKU, name, price, images) are complete. Run the CLI command: php bin/magento scommerce:tiktok:createproducts to push products to TikTok.

A. Update price, stock, description, or images directly in Magento Admin. The module detects changes automatically. Run: php bin/magento scommerce:tiktok:updateproducts to sync only the modified fields to TikTok Shop efficiently.

A. New TikTok orders are imported using: php bin/magento scommerce:tiktok:createorders. Orders appear in Magento with full customer details, line items, TikTok reference ID, and payment status. Set up a cron job to run this regularly for automatic import.

A. Yes, the integration handles two-way inventory sync. Stock changes in Magento push to TikTok, and TikTok orders automatically deduct inventory from Magento (including MSI support). This prevents overselling across both platforms.

A. Go to the TikTok Admin portal and create a shipment. On the right side, open the Create Label dropdown and select "Continue without combining". The shipment will be created. If you request a refund after the shipment has been created, approve the refund from the Admin section and submit it. Finally, run the order update command: php bin/magento scommerce:tiktok:updateorders. The order status will then be updated in Magento 2 and pushed back to TikTok.

A. Yes, visit Admin > System > Scommerce TikTok API Logs. View complete request/response payloads, timestamps, success/failure status, and error details for every sync operation. Configure retention days and auto-purging in module settings.

A. The module maps TikTok delivery methods to your Magento shipping carriers. If no direct match exists, it uses your configured fallback option, ensuring orders can still be fulfilled without manual intervention.

A. Yes, select "Developer" environment in configuration to use TikTok's sandbox. Test full product creation, order import, inventory sync, and status updates safely before going live with Production credentials.

A. Please use the same license as live site provided with the order confirmation email on the staging site and ensure you have the latest version of scommerce/core installed i.e 2.0.9.
Once added go to Stores>Configuration>Scommerce Configuration>Core and click on verify. Once verified the license will start working on your staging site.
gtm gdpr settings

A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work

A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation

A. Yes, each live domain requires its own license key. Our license keys are URL specific and each live domain, subdomain, subfolder requires a separate key. If you’re running multiple websites from the same Magento instance, we offer a 30% discount when purchasing license keys for two or more domains in a single order. To receive a coupon code, please contact us at support@scommerce-mage.com.

A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://staging.scommerce-mage.com/magento-extension-installation-service.html

Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.

A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.

A. Please login into your account on our website and go to the download link under my account section to download the extension package.

A. Unfortunately it is not possible to generate license keys based on the dynamic URLs. License keys need to be generated per domain or subdomain whether it is production or non-production.

A. Please follow the below steps -:

Step 1: Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on Composer Instructions.

Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation. Composer instructions